AFD CSD Online Portal is afd.csdindia.gov.in

AFD (Against Firm Demand) Online Portal for Items to be Purchased Against Firm Demand from CSD

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afd.csdindia.gov.in login registration	AFD Online Payments
Online Portal Terms & Conditions	Eligibility Criteria bikes and others
AFD FAQs & Doubts	Complaint
Eligibility Criteria AFD Cars	Forget Password Reset – AFD Login
Loan Payment Method	Help Desk Number

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Ministry of Defence

Raksha Mantri Shri Rajnath Singh Launches afd Online Portal for Items to be Purchased Against Firm Demand [AFD] from [CSD] Canteen Stores Department

afd.csdindia.gov.in

CSD AFD Online Shopping Portal

Raksha Mantri Shri Rajnath Singh today (08 JAN 2021) launched the Online Portal https://afd.csdindia.gov.in/ for purchase of items Against Firm Demand (AFD) from CSD Canteens. The objective of the launch of this Online Portal is to enable about 45 Lakh CSD beneficiaries including Serving & Retired persons from Armed Forces and Serving Civilian Defence employees to purchase AFD-I items (like Cars, Motorcycles, Washing machines, TVs, Fridges etc) from the comfort of their home.

Appreciating the launch of this portal, Raksha Mantri conveyed the commitment of the Govt towards the welfare of all Jawans and Officers of Armed Forces and the Veterans. He complimented the entire team for the successful completion of this project. Shri Rajnath Singh said that the project was in line with the vision of Digital India, enunciated by Prime Minister Shri Narendra Modi.

The ceremony was held at New Delhi. Live streaming of delivery of Cars/ Motorcycles was done from Mumbai, New Delhi, Ahmedabad and Jaipur for those who booked them during the trial run of the portal afd.csdindia.gov.in, which has been formally launched now and will facilitate faster and hassle-free experience to all the beneficiaries.

Chief of Defence Staff General Bipin Rawat, Chief of the Naval Staff Admiral Karambir Singh, Chief of the Air Staff Air Chief Marshal RKS Bhadauria and Defence Secretary Dr. Ajay Kumar along with other dignitaries attended the function

offical site link is here – https://afd.csdindia.gov.in/

afd.csdindia.gov.in login registration

Users are advised to register on the website (https://afd.csdindia.gov.in) first to buy products from AFD CSD.It is mandatory procedure. You may follow the registration manual for step by step pictorial guide on “new user registration”.

AFD CSD Login guide

Step 1: Registered users have to login first to search products and placedemand. Click on “SHOP NOW” to login.

• Step 2: To start the registration click on “SHOP NOW”.
  
• Step 3: Click on “Not a member yet? Register Now”. This option enables the new users to register on the website. Before you start registration, make sure to keep the following things with you:
  
  1.Grocery/ Canteen card
  2.Pan card
  3.Mobile number for OTP verification
  
• Step 4: illustrates the registration form.
  • Name, Card ID, Chip number should be exactly the way they arem printed on the Grocery card/Canteen card.
  • Mobile number will be verified through OTP. After entering number Click “Send OTP”. Extra column will pop up If a new user with username/ grocery card/ PAN number already exists, error screen will be displayed. No user can have same details like Username, e-mail etc
  • If the error persists user may contact the help desk If “Date of enrolment/commissioning” is less than 5 years old then users will not be entitled to buy any products.
  • Once the form is filled, press “Submit”. If the form is correctly filled. User will get the notification
  • User will not be able to login right away. Post submission admin will verify the details and then grant access.
  • Once the registration is approved, the user will receive a mail ld
• Step 5: After Login, user will be prompted to enter OTP sent on their phones

Download compleate guideline pdf is here

How to make CSD AFD online payments

Payment Gateway shows following different modes of Payment

1. Credit/Debit Card
2. UPI
3. Net Banking
4. Bank Transfer

In case you choose Bank Transfer mode, Please download the e-challan generated by Payment Gateway that will be mentioning the virtual Account number, IFSC code and the exact Amount to be deposited by NEFT/RTGS. You can take a print out of e-challan to your bank and request Bank to do NEFT/RTGS exactly as per details mentioned on the e-challan.

Please note that each e-challan is valid only for one transaction and if amount remitted is not as per what is mentioned on the e-challan, Payment Gateway will reject that payment and you will get a refund back in your bank account.

Read more – https://afd.csdindia.gov.in/how-to-make-online-payments/

Purchase of AFD 1 CSD Items Through Online Portal – Terms & Conditions

I certify that I am eligible for purchase of the item as per “Eligibility Criteria” issued by Canteen Service Directorate. Details are given in link below.

Eligibility Criteria

The item will be used for personal use and will not be sold/ transferred before completion of four years from date of purchase (for four wheelers – five years)

In case of any violation of rules, like being ineligible as per Pay Level, declaring wrong category (Offr/ JCO/ OR), purchase of four wheeler with a gap less than 8 years and purchase of two wheeler/ any other AFD1 item with a gap of less than four years, I am liable to following actions:-

(a) My demand will be cancelled.
(b) All my Canteen Smart Cards will be blocked for 3 years
(c) Refund of money will be given after 90 days.
(d) In case of Serving Pers — my unit will be informed to initiate disciplinary action against me.
In case I withdraw my application/ cancel my demand for any personal reason after issue of Purchase Order, I am liable for following action
(a) 5% of the total cost of item will be deducted as “Cancellation Charges” from my refund amount.
(b) Balance refund amount will be given after 90 days.

I understand that all “Chargeback/ Disputes” for online payment method on this portal will not be entertained as the amount gets deposited to Consolidated Fund of India (CFI). Refund, if any will be taken by me separately from Depot/ CSD Head Office and not from the issuing bank.

I accept all the above conditions.

Eligibility Criteria CSD AFD 1 Purchase Through Online Portal

Eligibility Criteria of Four Wheeler Through CSD

Pay Level 3A to 6

Pay Band : Armed Forces Personnel (Serving and Retired) & Widows (As applicable) Pay Level 3A to 6

Cost: Rs.Six Lakhs excluding taxes

Periodicity: First car while in service and Second car after Retirement. First car after min Five Years of service. Gap between purchase of Two cars to be Eight years. For Widows, if the late husband had purchased a car each while in service and after retirement then the widow will not be eligible to buy a car. In case late husband had purchased only one car while in service, then widow can buy one car through CSD after a gap of Eight year from the date of last purchase.

Pay Level 7 to 9

Pay Band : Armed Forces Personnel (Serving and Retired) and Widows as applicable Pay Level 7 to 9

Cost: Rs.Seven Lakhs excluding taxes

Periodically: First car as an OR, second car on promotion as JCO and third car after retirement. First car after min Five year of service.Gap between purchase of Two cars to be Eight years. (For Widows, if the last husband had purchased a car each while in service as well as after retirement then the widow will not be eligible to buy a car. In case late husband had purchased car (s) only while in service, then widow can buy one car through CSD after a gap of Eight years from the date of last purchase.)

Pay Level 7 to 9

Pay Band : Armed Forces Personnel (Serving and Retired) and Widows (as applicable) Pay Level 10-18

Cost: Rs.15 Lakhs excluding taxes

Periodically: Once in Eight years

Civil Defence Officers

Pay Band : Civil Defence Officers (Serving only) Pay Level 11 to 18

Cost: Rs.15 Lakhs excluding taxes

Periodically: Once in Eight years

Eligibility Criteria for Other AFD Items (two Wheeler I Ac / Fridge I Washing Machine Etc)

Following category of canteen smartcard holders are authorised for other AFD items:-

(a) Armed Forces personnel (Serving & Retired).

(b) Civil Defence Employees (Serving only).

(c) Gap between purchase of same item/ two wheeler to be min four years.

FAQs & Doubts

Is there any minimum service requirement as in car for other AFD items?
No, all category of canteen smartcard holders as stated above are entitled to purchase other AFD items irrespective of service period.

Who all are entitled for other AFD (Two Wheeler, Fridge, Washing Machine, T.V, AC) items?
Following category of canteen smartcard holders are authorised for other AFD items:-

      (a)     Serving Armed Forces personnel.

      (b)     Retired Armed Forces personnel.

      (c)     Serving Defence Civilians.

Why can’t I pay through Payment Gateway/ Online Payment when I have opted for a loan?
For loan the only payment option is direct transfer because the payment gateway will accept only full payments.

Dealer Price is filled but still the error is showing, “Billing dealer price is required filed. ”?
The “Dealer Price” has to be exactly the same as the “Net price to be Paid”.

Can I change the pre-filled details in checkout form?
No, all these details are picked from the registration form that the user filled while registration. Please contact the helpdesk for further query.

Can I buy a second car from AFD within 5 years of buying the first car, if I transfer the first one to my family member’s name?
No, the car cannot be transferred before completing 5 years of purchase.

When can I buy the same category product again?
Any product of the same kind can only be bought once in a specified period. Kindly contact CS Directorate for more information.

Why do I get this alert, “You are not entitled to purchase the selected car”?
There are three entitlement categories(Officers, JCO, OR) and every category has a different allowance. If any user is getting the above said message then the user must choose a different product of lower value within their allowed limit.

What if I forget my login password?
You can reset your password using “lost your password” on login page.

Why can’t I login after registration? Or Why my login details are invalid after registration?
Users will be notified on registered email address after administrator’s approval. Login account will remain invalid till approval.

Why do I get this alert, “Email already exists”?
There is an username that is already registered with the same email id.

Why do I get this alert, “User Name already exists”?
The username entered has already been registered. Please choose different username.

Why do I get this alert, “Chip Number already exists”?
There are high chances that you already have username registered with the same Chip Number. Please contact the helpdesk at 0120-4699923.

Why do I get this alert, “Grocery Card ID already exists”?
There are high chances that you already have username registered with the same Grocery Card ID. Please contact the helpdesk at 0120-4699923.

What are mandatory documents for registering at CSD-AFD?
Grocery Card/ Canteen Card
Beneficiary Mobile Number
PAN Card

CSD AFD Online Portal is Absolutely Free

Availing Services on CSD-AFD online Portal is absolutely free. In case, anyone asks for any money for registration/filling form on the portal or getting supply order released, it should be immediately reported to [email protected]

Forget Password Resetting in CSD AFD Login

Step1: Incase, a user forgets password then he can open the login page and click on “Lost your password?” to reset the password.

Step2: Enter your registered e-mail address to receive reset password link.

Only for loan cases, loan Payment can be made by direct bank transfer into bank account of CSD HO w.e.f 15th May 2021

Payments from beneficiary self account are to be done only through payment gateway. No payment will be accepted by the beneficiary into the CSD HO Bank Account or Depot bank account under any circumstances. All demands where payments by beneficiary are received in CSD HO/depot account will be cancelled.

CSD AFD Help Desk Numbers

For issues related to registration: 0120-4699923
Helpline number of CS Directorate: 011-26181892
CSD HO helpdesk for issues related to price/ dealer list/ depot list: 022 35104186/022 35104185 or email id : or whatsapp no : 919321601308
Kindly Contact the above numbers based on your issue, from Monday to Friday between 10:00 A.M – 5:00 P.M